Privacy Policy

Introduction

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our service.

Information We Collect

We may collect the following types of information to provide and improve our service:

1. Account Information — Your name, email address, and other details you provide when creating an account.
2. Usage Data — Information about how you interact with the service, including features accessed, frequency of use, and interaction patterns.
3. Device Information — Device type, operating system, and browser type, used to optimize compatibility and performance.
4. Cookies — Small data files stored on your device to remember preferences and improve your experience.
5. Payment Information — Billing details handled by trusted third-party payment processors. We do not store full card numbers on our servers.
6. Marketing Attribution — On your first visit, we may store the referring website's domain, the landing-page path, and UTM campaign parameters in your browser's local storage. If you later create an account in the same browser, we associate those details with your account.

How We Use Your Information

We use the data we collect to:

• Provide, maintain, and improve the service.
• Process transactions and send related confirmations.
• Send technical notices, security alerts, and support messages.
• Respond to your questions, feedback, and support requests.
• Detect, prevent, and address fraud and abuse.
• Measure which referring websites, campaigns, and landing pages lead to account registrations. The acquisition report is restricted to a designated administrator account.

Data Sharing

We do not sell your personal information. To operate the service, we may share only the information needed for these purposes:

• Prompts, uploaded media, and related task details may be processed by the AI model providers you select when generating content.
• With hosting, media storage, authentication, payment, email, support, and analytics providers that help us operate the service.
• To comply with legal obligations or respond to lawful requests from public authorities.
• To protect our rights, property, or safety, or that of our users.

Data Security

We use technical and organizational safeguards intended to protect information, including encrypted connections and access controls. No method of transmission or storage is completely secure.

Your Rights

Depending on the laws that apply to you, you may have the right to request access to, correction of, or deletion of your personal information. The account settings currently let you review some profile information; to make a privacy request, email support@flowaivideo.net. We may ask you to verify your identity before responding.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the date at the top of this page and, where appropriate, sending a notice through the service.

Contact Us

If you have questions about this Privacy Policy or want to make a privacy request, contact us at support@flowaivideo.net.